Privacy Policy
This Privacy Policy applies to all personal information submitted by Users on the The Dispensary Shop (the Website) or emailed to The Dispensary Shop, and any information that may be automatically retrieved through the services that The Dispensary Shop offers on the Website (Services).
- By accessing the Website and/or using the Services, all Users consent to the collection, use, disclosure, storage and processing of their information in accordance with this Privacy Policy.
- The Dispensary Shop may amend or update this Privacy Policy from time to time, with or without notice to Users. All Users agree to be bound by the Privacy Policy that is in effect at the time they access the Website and/or use the Services.
- In order to use the Services, all Users will need to submit certain personal information such as their email address, name, address, telephone number, gender and date of birth. Users may be asked to submit further information from time to time.
- The personal information that Users provide will only be used in connection with the Services offered by The Dispensary Shop, to communicate with Users in relation to the Services or to co-operate with any government, industry or regulatory authorities. Doughnut Time reserves the right to use data (on an anonymous basis) in relation to Users' use of the Services for marketing purposes.
- Unless expressly authorised to do so by the relevant User, The Dispensary Shop will not disclose any User's personal information to any third party except where the disclosure relates to the purposes for which the information was collected.
- Users may request at any time to see the personal information thatThe Dispensary Shop holds on its behalf or to correct or update any personal information (to the extent that Users are unable to do so on the Website).
- The Dispensary Shop will securely store Users' personal information in United Kingdom or in any other country, which The Dispensary Shop may from time to time offer its Services. Users' personal information may therefore be transferred outside of United Kingdom.
- The Dispensary Shop may hold Users personal information both before and after the cancellation of each User's account, but only for as long as United Kingdom is lawfully entitled to do so.
Our products come with guarantees that cannot be excluded under UK Consumer Law. Refunds are not however an automatic right. We don't have to give you a refund if you:
- change your mind
- buy the wrong product
- buy the wrong flavour, size or type
We may still offer refunds in these situations, however this at our discretion and not a legal requirement. You are entitled to a replacement or refund for a major failure. You are also entitled to have a product replaced if it fails to be of acceptable quality. If the failure is minor, we reserve our right to offer to replacement only. We reserve the right to not offer a refund or an exchange coupon.
We will provide you with an exchange voucher, refund (refund will be provided using original payment method) or replacement where:
- The product is not of acceptable quality, or
- The product is not fit for its intended purpose, or
- The product does not match the sample or our description; and
You can present a receipt or other adequate proof of purchase. We reserve the right not to offer an exchange voucher, refund or replacement where we deem the product sold to be of acceptable quality.
Proof of Purchase Returns, refunds, exchanges or replacement requests must be accompanied by any one of the following proof of purchase documents:
- Original mobile app receipt (no photocopies accepted)
- Original point-of-sale (POS) receipt
- Financial Statement (i.e bank statement, credit card statement)
You will be asked for information that is relevant to your return or to satisfy legislative requirement. If you do not provide this information, then we may be unable to process your return. When returning products with proof of purchase, you may be asked for your contact information and your signature as authorisation of the return transaction.
Information collected will be securely stored in accordance with our Privacy Policy.
Terms & Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
Website access
- 1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
- 1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
- 1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
Website uptime
- 1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
- 1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
- 1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
- 1.7 When using this website you shall not post or send to or from this website any material:
- (a) for which you have not obtained all necessary consents;
- (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
- (c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
- 1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
- 1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
- 1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
- (a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
- (b) you do not misrepresent your relationship with this website; and
- (c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
- 1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
Disclaimer
- 1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
- 1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
- 1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
- 1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Shipping
- 1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
- 1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.
Cancellations, returns and refunds
- 1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
- 1.19 Your right to cancel an order for goods starts the moment you place your order and ends within 7 days from purchase.
- 1.20 To meet the cancellation deadline, please notify us via email about cancelling the order before the cancellation period has expired.
- 1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged, defective or unfit for consumption) as soon as possible once you have cancelled the order. We may ask for photo evidence to confirm the issue.
- 1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
- 1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
- 1.24 You will not have any right to cancel an order for the supply of any of the following goods:
- (a) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
- (b) the supply of goods that are made to the customer's specification or are clearly personalised.
- 1.25 In addition you will lose your right to cancel if you:
- (a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
- (b) combine goods with other goods after delivery so that they become inseparable.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.